Maritime Model Ships is committed to quality customer service and a pleasant online shopping experience!

SHIPPING POLICY: Our shipping charges are based on standard Fedex Air for Mainland US, P.O. Boxes, APO, FPO addresss, and international deliveries. To preview the shipping charges, enter the items you want to order into your shopping cart and proceed to checkout. Our system will automatically detect the best shipping option for your destination.

ITEMS THAT ARE OUT OF STOCK:
You will be contacted via email if you ordered an out of stock item. At this point you can either choose to substitute for another item in stock, remove it from your order, cancel your order or place your order temporarily on hold until your item is in stock again. Due to availability and vendor issues, we can only provide an estimate as to when an out of stock item will be in stock again.

If you choose to remove the out of stock item from your order, a refund will be issued that is consistent with the original method of payment.

RETURN POLICY:
1. The Sales Manager must authorize all returns or exchanges. E-mail Returns.

2. All claims for credit, shortages and/or damages must be placed within 30 days of receipt of merchandise.

3. All returned merchandise must be received by Maritime Model Ships in saleable condition, unless the merchandise is found to be defective.

CUSTOMER RETURNS:
1. The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.

2. Return shipments to:

Maritime Modelworks
TMC Pacific Modelworks
Scottsdale Park, Arizona 82560
United States

3. Indicate either refund or exchange within the returned package.